Owl POS Store Policy, Returns and Warranty Information
Limitation of Liability
Owl POS LLC can not be liable for any defect in hardware, software, loss or business of data of any kind, nor for any direct, indirect, incidental or consequential damages in connection with or arising out of the performance or use of any product furnished by us. Owl POS LLC liability shall in no event exceed the purchase price of the product purchased. The foregoing limitation of liability shall be equally applicable to any service provided by Owl POS LLC.
90 Day Standard Warranty on all Refurbished Products. Please inspect and test your item when it arrives, if there is shipping damage contact us immediately. We will replace or repair at our facility (at our discretion) any defective product within warranty period at no cost to buyer. We pay shipping via UPS ground, warranty holder pays for defective unit to be sent back to us. Please contact us via email for an RMA (Return Merchandise Authorization) before sending back any item for warranty service or return. Items will be inspected upon arrival for any alteration or damage and serial numbers will be verified with our system. 15% Restocking fee on all returned items for refund or exchange. PayPal and Shopify payments orders that are cancelled by the customer before fulfillment will be refunded MINUS their transaction fees. We do not accept returns due to the wrong interface or version of the printer being ordered by the customer. It is the customer's responsibility to read the interface FAQ located as a link on every product page. We reserve the right to refuse a return if an item is returned without an RMA. All returned products must be returned within 14 days of purchase date and the customer is responsible for the return shipping cost. Any additional charges for express or international shipping paid are non refundable. We only accept exchanges or shop repair after this time period if the product is under our 90 Day Warranty.
All return/warranty items must be packed securely in their original packaging when possible. We are not responsible for damage caused by poor packing and we reserve the right to charge fees for broken returns. All shipping costs are non-refundable.
We only accept international orders from Canada and Mexico at this time.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
We have taken great pains to ensure that any private information you provide us when placing your order is processed securely. All of your information, including your credit card number, name and address is encrypted with SSL (Secure Socket Layer) technology as it travels through the Internet.