512.777.1795 | hoot@owlpos.com
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Owl POS Store Policy, Returns and Warranty Information

Limitation of Liability
Owl POS LLC can not be liable for any defect in hardware, software, loss or business of data of any kind, nor for any direct, indirect, incidental or consequential damages in connection with or arising out of the performance or use of any product furnished by us. Owl POS LLC liability shall in no event exceed the purchase price of the product purchased. The foregoing limitation of liability shall be equally applicable to any service provided by Owl POS LLC. 

Warranties/Returns
90 Day Standard Warranty on all Refurbished Products. Please inspect and test your item when it arrives, if there is shipping damage contact us immediately. We will replace or repair at our facility (at our discretion) any defective product within warranty period at no cost to buyer. We pay shipping via UPS ground, warranty holder pays for defective unit to be sent back to us. Please contact us via email or phone for an RMA before sending back item for warranty service or return. Items will be inspected upon arrival for any alteration and serial numbers will be verified with our system. 15% Restocking fee on all returned items for refund or exchange. All returned products must be returned within 14 days of purchase date for refund. We only accept exchanges or shop repair after this time period if the product is under our 90 Day Warranty.

Do not ship any items to our PO Box, contact us for an RMA and return shipping information.

All return/warranty items must be packed securely in their original packaging when possible. We are not responsible for damage caused by poor packing and we reserve the right to charge fees for broken returns. All shipping costs are non-refundable.

International Orders
We only accept international orders from Canada and Mexico at this time.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

We have taken great pains to ensure that any private information you provide us when placing your order is processed securely. All of your information, including your credit card number, name and address is encrypted with SSL (Secure Socket Layer) technology as it travels through the Internet.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 512.777.1795 or via email : hoot@owlpos.com